Privacy Policy For Dellyman

Dellyman (“we”, “our”, “us”) values your privacy and is committed to protecting the personal data of all individuals who use our services. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our platforms, including:

• Dellyman Mobile App
• Dellyman Website
• Rider/Partner App
• Backend Dashboards for Logistics Companies
  
   

This Privacy Policy is in compliance with the Nigeria Data Protection Act, 2023 (NDPA) and the General Application and Implementation Directive (GAID) 2025.

1. Information We Collect

We may collect the following categories of personal data:

• Customer Data: Name, phone number, email address, delivery address, payment details, transaction history.
• Rider/Logistics Partner Data: Name, phone number, vehicle details, ID documents, bank details for payments.
• Merchant/Business Data: Contact person name, email, business address, order history.
• Technical Data: Device type, IP address, app usage data, cookies, and geolocation data (for delivery tracking).
• Communication Data: SMS, email, and notifications sent or received through our platform.
  
   

2. Lawful Basis for Processing

We process personal data based on the following lawful bases under the NDPA:

• Contract: To provide logistics, delivery, and payment services.
• Legal Obligation: To comply with financial, tax, and regulatory requirements.
• Consent: For sending marketing messages, cookies, and certain optional services.
• Legitimate Interest: To improve services, prevent fraud, and ensure platform security.
  
   

3. How We Use Your Information

Your personal data is used for:

• Processing and managing delivery orders.
• Facilitating payments through our payment service providers.
• Communicating with customers, riders, and merchants via SMS and email gateways.
• Ensuring rider/partner verification and compliance with safety measures.
• Monitoring and improving app functionality and user experience.
• Investigating fraud, disputes, or breaches of our terms.
• Meeting regulatory and legal obligations.

4. Sharing of Personal Data

We may share your data with:

• Riders and Logistics Partners: To complete delivery services.
• Merchants and Banks: To process deliveries and payments.
• Third-Party Service Providers: Payment processors, SMS and email gateways, IT/hosting providers.
• Regulatory Authorities: When required by law or for enforcement of rights.

We do not sell personal data to third parties.

5. Data Security

We adopt technical and organisational measures to protect your data, including:

• Encryption of data in transit and at rest.
• Access control and authentication for staff and partners.
• Regular system audits and monitoring.
• Staff/vendor training on data protection.

6. Data Retention

• Personal data is retained only as long as necessary for the purpose collected.
• Customer and delivery records are retained in line with legal/regulatory requirements.
• Once data is no longer needed, it is securely deleted or anonymised.

7. Cookies & Tracking

• Our website and apps use cookies to improve user experience.
• You will be asked to accept or decline non-essential cookies.
• Necessary cookies (for security and core functionality) do not require consent.

8. Cross-Border Data Transfer

If data is stored or processed outside Nigeria (e.g., cloud services), we will ensure:

• Adequacy of protection in the receiving country, or
• Use of Standard Contractual Clauses (SCCs), or
• Explicit user consent.

9. Data Subject Rights

Under the NDPA, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion (“Right to be Forgotten”).
• Object to processing.
• Withdraw consent at any time.
• Request data portability.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
  
   

To exercise your rights, please contact our Data Protection Officer (DPO).

10. Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee compliance.

Contact:
 Data Protection Officer

Email: [email protected]
 Phone: 08100595201

11. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be communicated on our website, mobile app, or by direct communication where appropriate.